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Customer Service Representative
2 days ago
Ciazcon Johannesburg, South AfricaCurrently we are searching for a Customer service representative for Johannesburg, South Africa. · **Responsibilities of this Post**: · Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. · Ensure that ad ...
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Customer Service Representative
1 day ago
Ciazcon Johannesburg, South AfricaCurrently we are searching for a Customer service representative for Johannesburg, South Africa. · **Responsibilities of this Post**: · Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. · Liaise with mu ...
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Client Service Representative
2 days ago
Metrofile Recruitment Johannesburg, South Africa**Job Advert Summary**: · - To collect from and deliver to clients as instructed by Work Orders loaded in accordance with the company's Code of Conduct and Dress Code. · **Minimum Requirements**: · - Bachelor' Degree or equivalent qualifications · - 4 years driving experience (8- ...
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Field Service Representative
14 hours ago
BOEING Johannesburg, South AfricaAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate ...
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Customer Service Representative
2 days ago
Rose Batteries Johannesburg, South Africa**Job Title: Customer Service Representative (US-Company)** · **Location: South Africa (work from home)** · **Hours**: **8 AM to 5 PM US Pacific Time zone** · **MUST HAVE PREVIOUS EXPERIENCE IN A MANUFACTURING INDUSTRY** · **Compensation: 20% above your current pay** · **Introduc ...
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Client Service Representative
14 hours ago
FirstRand Johannesburg, South AfricaJob Description · To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. · Hello Client Services Representative · Welcome to FNB, the home of the #changeables. We design for the shapeshif ...
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Client Service Representative
1 day ago
FirstRand Johannesburg, South AfricaJob Description · Dear Future, Client Service Representative · MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. · Are yo ...
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Customer Service Representative
1 day ago
Webhelp Johannesburg, South Africa**Job Advert** · Do you have 12 months' experience working in an international contact centre environment? What if you could make your job fit your lifestyle instead of it being the other way around? With game-changers in over 70 different countries, we celebrate our differences ...
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Customer Service Representative
1 day ago
Webhelp Johannesburg, South Africa**Customer Service/Support** · **Location** · - Johannesburg, South Africa**Language** · - English*** · **Job Advert**: · - Do you have 12 months' experience working in an international contact centre environment? What if you could make your job fit your lifestyle instead of it b ...
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Client Service Representative
2 days ago
Motivity (PTY) Ltd Johannesburg, South Africa**BRIEF OVERVIEW OF THE ROLE** · **Query and service request management** · - Regular and frequent updates to clients as per standard operating procedures (SOP) · - Adhere to escalation management processes and procedures Quality Standards · - Monitor and control the daily proces ...
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Client Service Representative
2 days ago
Motivity (PTY) Ltd Johannesburg, South Africa**BRIEF OVERVIEW OF THE ROLE** · **Query and service request management** · - Regular and frequent updates to clients as per standard operating procedures (SOP) · - Adhere to escalation management processes and procedures Quality Standards · - Monitor and control the daily proces ...
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Customer Service Representative
14 hours ago
MSA Solutions Houghton Estate, South AfricaMSA Outsourcing Solutions is actively hiring highly motivated and talented Customer Service Representatives to join multiple campaigns in our virtual services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solution ...
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Customer Service Representative
14 hours ago
MSA Outsourcing Solutions Houghton Estate, South AfricaPlease follow the link and complete the requirements on the document provided. · Before starting the process, please ensure you have these documents ready. · - Copy of ID · - Copy of Matric Certificate · - Copy of Additional Certificates (if applicable) · Role At a Glance · MSA O ...
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Client Services Representative, Assistant
14 hours ago
Gemological Institute of America Johannesburg, South AfricaJob Summary: · Manage client accounts; understand and contribute to overall workflow to complete services for assigned clients. · Key Responsibilities: · - Monitor client accounts to ensure services are completed in a timely manner · - Work directly with clients to handle queries ...
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Senior Export Customer Service Representative
14 hours ago
Cepheid Johannesburg, South AfricaAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved ...
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Client Services Support Representative
1 day ago
Maplewave Johannesburg North, South AfricaThe Client Services Support Representative Level 1 is the front line for Maplewave support, responsible for timely and quality support to Maplewave customers around the globe. Analyzes and rectifies customer issues using established procedures. Maintain business relationships ens ...
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Customer Service Representative
14 hours ago
PROSPENAFRICA Lyndhurst, South Africa**Customer Service Representative**: · The purpose of the role is to provide support to our online Customers, answer inbound calls, deliver timeous communication to the Customer and be flexible for standby administrative duties. As a CSR, you will be the primary point of contact ...
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Customer Service Representative
14 hours ago
MARTINOGIX WAREHOUSING Sandton, South Africa**ABOUT ROLE**: · **Scope and General purpose of the role**: · **The incumbent is required to oversee the functions of**: receiving and capturing orders, check that the pricing, quantity and slitting pattern is correct. The incumbent is also required to maintain good relationship ...
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Customer Service Representative
1 day ago
Agfa Isando, South Africa**Job overview**: · As a member of the customer operations team you are responsible for handling customer orders. In this role you are receiving and processing orders for Agfa consumables products and equipment, dealing with customer enquiries, about product availability, order d ...
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Customer Service Representative
1 day ago
Print At Group Centurion, South AfricaDuties · - Create and communicate action plans to the customer. · - Research accounts website and provides analysis to expand the business. · - Monitor your Top accounts with proactive follow-ups on their orders. · - Work with Production & Operation Managers for high engagement a ...
Customer Service Represantative - Johannesburg, South Africa - SJC projects
Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.