Client Service Representative - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Hello Client Services Representative

Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our Client Services team, you will be surrounded by unique professionals with, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has:

Deceased reporting experience
Knowledge of wills and Estates
Call Centre Experience
Excellent Microsoft office skills
Hogan experience
Secure chat background advantageous
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
Manage own development to increase own competencies
Deliver individual results through personal effort and skill.
Build and maintain strong relationships with our internal and external stakeholders
Have a relevant NDIP/ Degree
Minimum of 3 years' Call Centre experience

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