Business Process Engineer-2 - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Description

To provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy

Deliver against operational and cost targets
Ensure full understanding of customer needs to deliver quality service
Deliver customer experience excellence aligned to Organisational values and service standards
Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
Research, enable and consult on improvements and opportunities to harness technology and platform enablement
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
Monitor customer feedback reports and align processes to maximise efficiencies
Partner and collaborate with team members to achieve team success
Investigate, analyse and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders
Optimise processes to execute business case benefits by ensuring that process changes are measured so that unit cost calculations and turnaround times are

- accurate (Time standards calculated)

Job Details

Application Closing Date

01/02/24