Client Service Representative - Johannesburg, South Africa - Motivity (PTY) Ltd

Motivity (PTY) Ltd
Motivity (PTY) Ltd
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

BRIEF OVERVIEW OF THE ROLE

Query and service request management

  • Regular and frequent updates to clients as per standard operating procedures (SOP)
  • Adhere to escalation management processes and procedures Quality Standards
  • Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined by.
  • Ensure compliance on all operational processes
  • Identify system and process inefficiencies, make recommendations for improvement, as required.

Customer Satisfaction and Relationship Management

  • Establish and build relationships with all relevant client contacts and internal stakeholders Reporting
  • Internal reporting to the Supervisor when required e.g. weekly reporting on cancellation/ termination requests received, ticket exceptions etc

Behavioural

  • Remain calm under pressure.
  • Logical thinker.
  • Methodical work ethic
  • Meticulous attention to detail
  • Client centric attitude.

EDUCATION AND QUALIFICATION REQUIREMENTS
Minimum Requirement

  • Matric
  • Minimum 1 year tertiary Diploma / Certificate
  • Client services training, advantageous
  • ITIL Foundation certification advantageous
  • Drivers license

Experience:


  • All experience in the Mobile sector
years' experience within a service assurance role
years' experience in a client facing role

  • Experience in client facing service, quality assessment role
  • Willing to relocate to Free State

Experience:


  • Customer service: 1 year (preferred)

Job Types:
Full-time, Permanent
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