Client Service Representative - Johannesburg, South Africa - Motivity (PTY) Ltd
Description
BRIEF OVERVIEW OF THE ROLE
Query and service request management
- Regular and frequent updates to clients as per standard operating procedures (SOP)
- Adhere to escalation management processes and procedures Quality Standards
- Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined by.
- Ensure compliance on all operational processes
- Identify system and process inefficiencies, make recommendations for improvement, as required.
Customer Satisfaction and Relationship Management
- Establish and build relationships with all relevant client contacts and internal stakeholders Reporting
- Internal reporting to the Supervisor when required e.g. weekly reporting on cancellation/ termination requests received, ticket exceptions etc
Behavioural
- Remain calm under pressure.
- Logical thinker.
- Methodical work ethic
- Meticulous attention to detail
- Client centric attitude.
EDUCATION AND QUALIFICATION REQUIREMENTS
Minimum Requirement
- Matric
- Minimum 1 year tertiary Diploma / Certificate
- Client services training, advantageous
- ITIL Foundation certification advantageous
Experience:
- All experience in the Mobile sector
years' experience in a client facing role
- Experience in client facing service, quality assessment role
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
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