Customer Service Representative - Johannesburg, South Africa - Rose Batteries

Description

Job Title:
Customer Service Representative (US-Company)

Location:
South Africa (work from home)

Hours:

8 AM to 5 PM US Pacific Time zone

MUST HAVE PREVIOUS EXPERIENCE IN A MANUFACTURING INDUSTRY

Compensation: 20% above your current pay

Introduction to Rose and the Position by Our CEO (video recording)

Key Responsibilities:

• Read and interpret bill of materials to understand customer needs and requirements
• Collaborate with the production team to ensure ontime delivery of products
• Maintain accurate and uptodate customer records in our CRM system
• Understand and communicate customer needs to internal teams to facilitate product development
• Identify new business opportunities and work with management to develop sales strategies
• Ensure customer satisfaction by promptly addressing and resolving customer concerns
• Responsible for keeping customers up to date on late orders
• Ability to organize through paper and technology
• Process customer open orders reports/reschedule reports
• Process customer expedited requests including push out requests
• Be a liaison for accounting, production, quality, and shipping departments
• Review pricing and process requotes as needed
• Type up new RFQs
• Process RMA's
• Understand a Bill of Materials
• Set up new customer accounts
• Supply customers with final documents specific to a shipment as needed
• Assist with late inbound orders and contacting vendors as needed
• Contact vendors as needed for current price and delivery
• Helps maintain routing guides and directs to appropriate personnel
• Works with logistics administrator for international orders
• Assists with department overflow and projects as needed

Key Qualifications:

• Minimum of 3 years of experience in customer service, inside sales, or a related field, preferably working with American companies in the manufacturing industry
• The ability to provide customer service in a manner that makes the customer feel like they are receiving support from someone located in the US, regardless of the employee's actual location
• Excellent communication skills, both written and verbal
• Highspeed internet and quiet home office environment
• Experience reading and interpreting bill of materials and understanding manufacturing and supply chain
• Ability to work independently and remotely
• Strong sense of urgency and commitment to customer satisfaction
• Experience managing other salespeople is preferred
• Must understand that this is a "single contributor" position with no direct reports
• Comfortable working the hours of 8 AM to 5 PM United States Pacific Time
• Strong organizational skills, both in paper and technology
• Experience with ERP software
• Bachelor's degree or equivalent experience preferred
• Must be willing to work from home

Application Instructions:

• Watch the loom video linked above for Company Information and expectations for this position.

Complete the two-part Predictive Index assessment using this link:
We look forward to meeting you

INDRB6


Pay:
R15, R30,000.00 per month


Experience:

• Working during North American hours: 1 year (preferred)

Account Management: 3 years (preferred)

• B2B sales: 2 years (preferred)
• Working in the

Manufacturing Industry: 2 years (required)
Customer Service Representative: 5 years (required)