Citizen Smiso

 I am writing to express my strong interest in any IT or systems engineering-related job opportunities that may be available within your organization. My current unemployment situation has heightened my determination to secure a meaningful role, and I am eager to contribute my 5+ years of experience in IT to a dynamic team.

I possess a diverse skill set that spans various facets of IT, including networking, technical support, systems engineering, Windows administration, database management, and security. My extensive background in these areas has allowed me to develop a deep understanding of complex IT systems and a proven track record of solving challenging technical problems efficiently.

I am a highly adaptable and resourceful professional who is committed to staying updated with the latest industry trends and technologies. I thrive in fast-paced environments and am skilled in collaborating with cross-functional teams to deliver solutions that align with organizational objectives.

Furthermore, I am open to relocating for the right opportunity. My foremost goal is to contribute my expertise and enthusiasm to a team that values innovation, growth, and excellence.

Enclosed is my resume, which provides a comprehensive overview of my qualifications and experiences. I would welcome the opportunity to discuss how my background aligns with your organization's needs and how I can contribute to your IT or systems engineering initiatives.

If you or anyone within your network is seeking a dedicated and knowledgeable IT professional, I would greatly appreciate your consideration. Please do not hesitate to reach out to me explore potential employment possibilities or to arrange an interview.

Thank you for taking the time to review my application. I look forward to the possibility of becoming a valuable asset to your team.

I am writing to express my keen interest in the Systems Engineering/IT related post position, with a proven track record of providing exemplary technical support and software engineering expertise, I am excited about the opportunity to contribute my skills and knowledge to your esteemed organization.
Momentum Metropolitan – 2nd LINE SUPPORT/SOFTWARE ENGINEER
Handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained.
• Resolution of calls ranging from simple password resets to complex server queries, Escalation of calls to 3rd Line Team as necessary.
• To work as part of a close-knit and highly skilled team of Engineers, provide excellent customer service, use remote tools like Manage engine.
• Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. • Fix hardware faults and install upgrades to client hardware, attend customer premises from time to time to perform on-site work.
SBV - TECHNICAL SUPPORT/SOFTWARE ENGINEER, SBV SERVICES
• During my tenure at SBV Services, I played a crucial role in delivering first and second-line technical support to users. My responsibilities included promptly responding to user queries via the System, efficiently logging and resolving calls using Manage Engine, and conducting IT purchase requests and receipts.
• Additionally, I managed Microsoft licenses, handled user enablement and disablement, assisted users with password resets, and efficiently accessed servers via remote desktop connections.
• Moreover, I demonstrated proficiency in remotely installing software applications, reloading systems, and seamlessly integrating computers into the domain. My competence extended to installing printers, adding new users, and providing comprehensive office and Windows support.
• Furthermore, I actively participated in the physical maintenance of visual servers, such as Windows Server and VMware, and served as a File Integrity Monitoring (FIM) engineer, ensuring the security and integrity of critical assets, including file systems, directories, databases, and network devices.
TECHNICAL SUPPORT AGENT, UNIVERSITY OF KWAZULU NATAL
• At the University of KwaZulu Natal, I provided invaluable technical assistance to faculty, staff, and students. I adeptly guided users on effectively utilizing computers and software programs, including remote access, as well as employing peripheral electronic equipment for enhanced presentations and viewing.
• My role also encompassed troubleshooting and performing various technical computer and peripheral repair tasks, including server backup operations, identification, and replacement of faulty components. Moreover, I actively engaged with customers, providing guidance on purchase requests, and recommending equipment and component standards. My commitment to excellence allowed me to effectively address the technical concerns of diverse stakeholders within the academic community.
NETWORKING SUPPORT ENGINEER, UNIVERSITY OF KWAZULU NATAL
• As a Networking Support Agent, I significantly contributed to the installation and configuration of networked computer users, printers, modems, and peripheral communications equipment and software.
• My expertise was pivotal in the installation and configuration of network upgrades, enhancing continuous operations and desired performance. Additionally, I efficiently resolved network hardware and operational issues, including connectivity, internet access, electronic mail, and file servers.
• I exhibited proficiency in updating security software on networks and workstations and conducted comprehensive testing to detect potential viruses and security vulnerabilities. My dedication extended to implementing protocols and procedural controls to ensure the smooth operation of network systems.
CONCLUSION
I am confident that my diverse experience in technical support, software engineering, networking, graphics design, and sales, along with my strong problem-solving abilities and dedication, make me a valuable addition to your Systems Engineering team.
Thank you for considering my application. I would welcome the opportunity to further discuss how my skills and expertise align with the requirements of the position.

I have Bsc In Information Technology - Systems Engineering, Diploma In Office Technology Management.