Thomas Moloi
About Thomas Moloi:
Experienced Call Center Agent with a demonstrated history of working in the consumer services industry. Skilled in Technical/Networks support, Microsoft Excel, Customer Service, Microsoft Word, Inventory Management, and Forecasting. Strong support professional with a Certificate focused in Customer Service Support/Call Center/Teleservice Operation from Harambee Youth Employment Accelerator.
Experience
- Identify problems and errors prior to or when they occur.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigate first line incidents assigned and identify the root cause of incidents and problems.
- Fulfil approved requests following agreed procedures.
- Provide telephonic or chat support to clients when required.
Education
Contact Center Certificate
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