Customer Service Representative - Houghton Estate, South Africa - MSA Solutions

MSA Solutions
MSA Solutions
Verified Company
Houghton Estate, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

MSA Outsourcing Solutions is actively hiring highly motivated and talented Customer Service Representatives to join multiple campaigns in our virtual services team.

Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions.


Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-12am daylight savings dependent).

Main Tasks
*Receiving Inbound Calls
*Making Outbound Calls
*Actively assisting clients with their queries
*Building and maintaining long-lasting client relationships
*Overseeing an active CRM

*Computer proficiency
*Strong English communication skills (written and verbal)
*Ability to write clear and detailed reports
*Strong ability to multi-task
*High attention to detail

Pay:
R8 000,00 - R10 000,00 per month


Experience:

Customer Service: 2 years (required)
Call Centre: 1 year (required)
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