Roxanna Govindasami

Motivated and Dedicated Human Resource Assistant, who is eager to assist with the recruitment of employees as well as the management of existing employees. talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with a passion for building and retaining highly effective teams. Organized and hardworking with outstanding multitasking and problem-solving capabilities.

Provide professional, confidential services to customers relating to accounts and services. Check customer's billing records and queries and calculate customer discounts. Attention to detail. Ensure world-class call center client service whilst complying with Service Level Agreements. Contributing to the effectiveness of intra and inter-team workings: share information in a clear, concise, understandable manner.

handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

Bachelor of Commerce in Human Resource Management and a Certificate in Business & Computers