Customer Service Representative - Johannesburg, South Africa - Webhelp

Webhelp

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Customer Service/Support

Location

Johannesburg, South Africa
Language

English***
Job Advert:
Do you have 12 months' experience working in an international contact centre environment? What if you could make your job fit your lifestyle instead of it being the other way around? With game
changers in over 70 different countries, we celebrate our differences and embrace what makes you unique.

Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and turn your "job" into a thriving career.

Well, it's time to stop imagining We're on the hunt to find night owls ready to expand their service industry experience and fuel their passion for people in a US market.

Career growth and personal development

Between 5pm and 4am, you'll be working on-site from our vibrant Braamfontein office in the heart of the city where creativity meets cutting edge technology.

Being a global organisation with customers all around the globe, our office never sleeps.

Lucky for you that means you'll not only have all the support you need to help you thrive in this role, you'll also have access to FREE Learning and Leadership Development programs that will lead you further along your career journey.

All the while you'll become part of a community of likeminded individuals that that become friends for life.

What you will do in this role
As a Customer Service Representative on our team, you will:

Establish customer requests and expectations, offering efficient and accurate resolution
Champion better brand experiences for our customers and clients by upselling and recommending client products, services, and solutions
Process payment information with high security and integrity

Your qualifications and experience
Concentrix + Webhelp is a great match if you:

Have a matric certificate
Are proficient in English verbal communication
Have at least 12 months' experience working in an international contact centre environment (Essential)
Have sales experience (Essential)
Have the ability to troubleshoot and find effective resolutions
Are selfmotivated and highly responsible

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Enjoy the daytime freedom of working late shifts between 5pm
4am so you can use standard business hours at your leisure
Salary R9,166 (including campaign and night shift allowances)
Additional bonus earning potential up to R4,500
Fantastic Employee Assistance Programme (EAP)
Medical aid for main member
Subsidised transport
Group life cover

After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting
Please note that the appointment will be made in line with the company's EE Plan.