Client Service Representative - Johannesburg, South Africa - Metrofile Recruitment

Metrofile Recruitment
Metrofile Recruitment
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Job Advert Summary:


  • To collect from and deliver to clients as instructed by Work Orders loaded in accordance with the company's Code of Conduct and Dress Code.

Minimum Requirements:


  • Bachelor' Degree or equivalent qualifications
  • 4 years driving experience (8ton vehicle) in a logistics, warehousing or distribution environment
  • Valid Code 10 Drivers' License and valid PDP
  • Must have own transport to get to work to depart for outbound routes when required
  • Excellent command of the English language
  • Must have clear criminal record

Knowledge, skills and attributes:


To succeed in this role you must have/be:

  • Able to learn new systems and processes
  • Able to work under extreme pressure
  • Able to handle difficult clients and their continuous demands
  • Able to relate well to people at all levels
  • Able to adapt and be flexible as the situation requires
  • Assertiveness
  • Customer focused and visible commitment to qualityofservice provision
  • Good communication written and spoken
  • Hands on person
  • Must have the company's objectives and best interest at heart
  • Must be trustworthy, honest and reliable
  • Willing to work overtime

Duties and Responsibilities:


  • Efficient completion of all work orders assigned to the Client Service Representative (CSR) team.
  • Corrects scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client.
  • Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite shredding)
  • Completes the Daily Activity Workbook daily
  • Cleaning of the mobile shredding truck once per week.
  • Cleaning of the shredding work area once per week.
  • Offloading of mobile shredding truck when required.
  • Ensure that the truck is never overloaded with paper.
  • Ensure team cupboard and scanning equipment is cleaned once a week and kept neat and always locked.
  • Ensures the periodic maintenance checks and services are performed on the trucks and mobile shredders within the time specified.
  • Monitors the cleanliness of the mobile shredding vehicles, the warehouse, and the client service representatives.
  • Ensures Cleardata secure consoles are always clean.
  • Reports all faults/issues with mobile shredding vehicles to the regional operations manager for resolution.

What we offer:


  • Market related salary and performance incentives
  • All permanent team members required to join the company's provident fund and risk benefit
  • Monthly health screening and access to counselling support services
  • Attractive leave benefits
  • Internal promotions encouraged
  • Leadership and employee development training programmes managed by our Training Department
  • Continuous self development encouraged
  • Clear mission and strategic direction
  • Our values are ingrained in our business
  • Collaboration and agility
  • Customer centricity
  • High performance culture
  • Recognition and rewarding of high performers
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