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    Night Shift Customer Service Agent - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    9 hours ago

    WNS Global Services background
    Description
    Job Description

    Job Description

    Main purpose
    The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
    Key responsibilities:


    • Follow clear instructions and guidelines to investigate, resolve and process customer enquiries delivering customer value at first point of contact

    • Effectively promote the client's products and enhance customer experience and loyalty

    • Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service

    • Ensure action is taken to increase customer retention, loyalty and build a credible reputation

    • Understand and adhere to the company and department standards, policies and procedures

    • Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed

    • Adapt to change quickly, in a fast-paced environment

    Qualifications

    Minimum 12 months experience in customer service role (Contact center)

    A Matric/Grade 12 Certificate or equivalent

    Additional Information
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