L2 Service Desk Agent - Cape Town, South Africa - NSC Global

NSC Global
NSC Global
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.

Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.


Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.


Main Purpose:


Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.


Responsibilities:


  • Not only receives calls from but also initiates calls to the clients.
  • Provides users with proper authorizations.
  • Performs troubleshooting directly in the system of the customer, reinstalls programs if necessary.
  • Works with greater independence, possesses bigger authority and knowledge to solve problems.
  • Solves the overwhelming majority of the problems, forwards only those cases that require specialized knowledge to the next level of support or to a local partner.
  • Shares knowledge with colleagues

Shifts:

Business hours, night and weekends


Skill description:


  • Must have (or be studying towards) any of the below certification:
  • Microsoft Certified Professionals (MCP)
  • Microsoft Certified Desktop Support Technicians (MCDST)
  • IT Infrastructure Library (ITIL) foundation
  • Be familiar with repair, analysis and measurement tools
  • Strong customer
- and result-orientation

  • Team spirit
  • Good interpersonal and communication skills (verbal and written)
  • Understanding of easy to handle administrative tasks


  • Understanding of IT

  • Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook)
  • Social competency to handle also hard emotions
  • Good ability to handle stress

Language knowledge required:


  • Advanced English and German

Pay:
R15, R22,000.00 per month


Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)
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