Danielle Alcock

I am a sincere and compelling individual adapting to working with a wide variety of
people. Accustomed to accepting responsibility and known for dedication to my
work and team environment.I am confident that the knowledge and skills that I have developed during my work career will equip me to meet all types of challenges.I believe that the work experience I have gained over the years has moulded me into the hard working and driven individual I am today.

I use every new position as a platform to gain new skills and knowledge, which I use and implement in various aspects of my work life. I am constantly improving my skill set, knowledge, and understanding, which I use in the path of my success, and broadening my view.

Company Rentokil-Initial

Dates February 2016 - CURRENT

Position ​Customer Support Administrator

Duties

• I am an Administrator to a team and i work individually
• Inbound Calls - Clients call in to request a pest control service
• Data Capturing - Capture all the clients information correctly 
• Create quotes 
• Once payments are made by clients, i would arrange a booking for a technician to service the property 
• Clients will contact me to arrange follow up visits
• Load the Jobbing onto our systems (Admin)
• Banking (Make sure all the payments are reflecting on our statements and attach proof to the proof of payments and submit to the accounts department
• Build a relationship with all clients, make sure they are happy with the service received  
• Reports - Loading all Jobs with information on excel sheets
• I have to do all the above for my own team of agents 
• Reports - Do reports on all my agents Jobs to pay and earn commission
• Making target on a daily/weekly/monthly basis
• Filing all Jobs for each month to keep track
• I have won top administrator 

High School Rocklands Secondary - National Senior certificate  (2008)

Academic Studies

• Rentokil-Initial - Customer Service Course Completed (2020)
• Damelin College - Business Administration Course Completed (2019)
• Rentokil-Initial - Managing the Rentokil-Initial way course (In progress)