WNS Global Services Jobs in South Africa

Lead all aspects of operational delivery and growth for our SA Insurance Accounts. · Provide leadership to multiple accounts and deliver the commercial and financial outcomes. · ...

This role involves managing the operational training function for allocated business units at WNS South Africa. Key responsibilities include establishing client relations, providing accurate MI and reporting on training functions leadership of trainers team establishment talent d ...

The Operations Manager is responsible for driving performance, delivering operational targets, and business strategy. They must create strategic operating plans within their area of responsibility. · ...

Provide a reliable and trustworthy customer service. · ...

Main purpose is to identify and understand customer needs delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. · ...

The Group Manager will oversee and manage the Quality Team, conduct root cause analysis and communicate findings with stakeholders. · ...

The Desktop Support Technician role involves supporting IT desktop services & infrastructure through incident management fault diagnosis repair preventative maintenance daily service tasks. · •Maintaining supporting WNS business applications ensuring reliability availability sust ...

The Dialler Administrator shall be responsible for day-to-day dialler administration and support business analysis. · Matric/ Grade 12 CertificateProficient in MS Office (Excel – advanced) · ...

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. · ...

We promise our employees to experience role clarity coaching and mentoring professional development and structured career path through our 5 people promises and keeping employee experience at the core. · ...

The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns. The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency and reduce resource costs. · ...

Night Shift Customer Service Agent at WNS Global Services Inc. · ...

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects. · Key Responsibilitie ...

We are looking for professional high performance individuals with sound leadership problem solving skills to lead a team of Senior Associates create customer centric high performance culture through effective management people metrics projects continuous improvement. · ...

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. · Maintain effective communication with team leads, supervisors, and the WFM team to ensur ...

The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. · ...

The Operations Trainer role is to deliver product and technical training to their assigned operational business unit. · ...

This role is responsible for handling inbound calls and providing accurate information while maintaining compliance with healthcare regulations. · Answer inbound calls from in a timely and professional manner · Accurately document calls, interactions, and resolutions in electroni ...

+We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through effective management of people, metrics and projects. · People · To engage ...

+This is a quality assessor role that involves enhancing the customer experience journey by assessing call centre interactions and producing reports to tell the story of the customer experience journey. · ...