WNS Global Services in South Africa

Operations Manager

6 days ago

Job Description · You will be fully responsible to manage the end to end Operations for our new Retail Client. · Your duties will include, but not be limited to the following: · • Achieve and exceed all client KPI's and manage the day to day relationship with the client. · • Achi ...

Team Leader – Travel Call Centre

2 days ago

Job Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through effective management of people, metrics and projects, with ...

Assistant Manager: Quality

6 days ago

Job Description · The T&Q Assistant Manager manages the Training and Quality framework that has been established in accordance to WNS standards and client consent, along with managing the Training & Quality resources. He / She will ensure compliance to training guidelines from th ...

Trainer - South Africa

6 days ago

Job Description · The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. · Key responsibilities: · Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling train ...

Group Manager

6 days ago

Job Description · The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to op ...

Senior Operations Manager: Automotive

6 days ago

Job Description · Role Purpose (Why your role exists) · To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, p ...

Business Process Analyst

6 days ago

Job Description · The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units. · Key Responsibility Areas · 1. Process and data modelling · Gathers and analyses inf ...

SAP Basis Administrator

6 days ago

Job Description · Internal administrator of business systems (mainly SAP ERP) with the focus on system security, administration and ERP authorisations · SAP ERP user maintenance · Create, change or delete users for the SAP ERP systems SoX, SAP · SAP ERP authorizations · Add, de ...

General Manager: Operations

2 days ago

Job Description · You will be fully responsible for all aspects of our Retail Client Operations. This will include: · • Achieve and exceed all client KPI's and manage the day to day relationship with our Retail Clients. · You will lead the Customer Services and Sales Departments ...

Team Leader

2 days ago

Job Description · Job Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics ...

Operation - Trainer (Night Shift )

6 days ago

Job Description · Role Purpose · The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. The role is split into key focus areas, namely: · § New starter training – the delivery of product and technical tra ...

Quality Assessor

6 days ago

Job Description · Role Purpose · To enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey. · Actively ...

Group Manager

6 days ago

Job Description · The person in this role is expected to perform the following activities on day to day basis: · The person who will justify this role should be able to ramp-up fast on business and technology aspects, very articulate, innovative and should have a structured appro ...

team leader

2 days ago

Job Description · People · To engage and support staff to adjust to the culture of the campaign and to achieve all KPI's (e.g NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career progression through internal development programmes. ...

Lead Associate – Ops

6 days ago

Job Description · Providing administrative support of a clerical nature to project managers. · Qualifications · Matric · Additional Information · The Contractor must be willing to be trained in the field of project administration and finance. · ...

Group Manager

6 days ago

Job Description · Primary Duties & Responsibilities · Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients · Drive & improve efficiency, leading to better operating margins with strong focus on gove ...

Insurance senior call center advisors

6 days ago

Job Description · Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy. · Key Responsibil ...

Operations Manager

2 days ago

Job Description · An exciting opportunity for a Group Manager – Operations Night Shift has just become available in our US Insurance Campaign. We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Team L ...

Night Shift Customer Service Agent

6 days ago

Job Description · Job Description · Main purpose · The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. · Key re ...

Debt Review Specialist

6 days ago

Job Description · Responsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with our prescribed policies and best practice, while ...