Customer Service Agent - Somerset West, South Africa - DSL Telecom

DSL Telecom

Verified Company

Somerset West, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job brief:

We are looking for a Customer Service Agent, who will provide excellent customer service by effectively solving customer issues, complaints and inquiries with accuracy and efficiency to maintain high customer satisfaction.

If you're naturally a helper, enjoy assisting people with issues and can explain technical details simply, we'd like to meet you.

Responsibilities include:

Provide first level contact and support for customers looking for administrative and technical assistance and convey resolutions to customer issues
Managing large amounts of inbound and outbound calls in a timely manner
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Properly escalate unresolved queries to the next level of support
Build customer relationships through open and interactive communication
Keep records of customer interactions
Collaborate with team members to improve overall team performance
Follow communication procedures, guidelines and policies
Willingly improve knowledge and performance level

Benefits: