Gugulethu Ndamase

I am an optimistic young lady looking for a challenging role in a competitive and reputable company. I have a BCom degree and years of experience in bankin, client services and forensics.

.Capitec Bank, Fraud Assessor

01 April 2020- current

Key deliverables:

• Prevent and mitigate risk that occurs due to fraud and money laundering.

• Conduct forensic investigations and risk assessments.

• Support Capitec Bank’s branches through the verification of credit and FICA documents, foreign documents and assist with stopped accounts and preventions placed by external credit providers, internal departments, SAFPS and Department of Home Affairs.

• Identify suspicious accounts for fraudulent activities toprevent fraud.

• Monitor client’s accounts and chase funds reported by external banks due to deposit scams, vishing, phishing etc.

• Stop accounts where fraud is confirmed and prevent financial loss.

• Liaise with external credit providers, business partners, SAFPS and external banks.

• Work with the merchant department in assisting with preventions and stops during a vetting process for POS applications to ensure valid merchant applications.

• Monitor and investigate fraud.

• Adhere to FICA, FAIS, POPIA, AML regulations.

Skills developed:

Investigative skills, interpersonal skills, communication skills, ability to adapt to constant change, report-writing, planning, ability to work under pressure, analytical skills, problem-solving, IT security knowledge, SBL systems, FICA and FAIS regulations, providing quality feedback to stakeholders, accountability,

Capitec Bank, Service Consultant

19 November 2018- 31 March 2020

Key deliverables:

Providing banking services to clients which include issuing loans, opening accounts, processing banking transactions, selling insurance and credit management. Responsible for continuously finding potential clients as well as obtaining sales leads. Maintaining clients’ account information and conducting telemarketing sales. Responsible for cashier roles through processing deposits and conducting replenishment of ATMs and the drop safe.

Skills developed:

Credit granting policies, client service orientation, banking processes, sense of urgency, excellent marketing skills, attention to detail, ability to work in a team and communication skills.

Capitec Bank, Client Service Champion

9 April 2018- 17 November 2018

Key deliverables:

Assisting clients as they enter the branch, managing client service as well as queue management.

Skills developed: Branch coordination, client service, banking systems and complaint policies.

The Foschini Retail Group (PTY) Limited, Telemarketing agent

August 2015 – April 2018

Key deliverables:

Contacting the company’s customers telephonically and offering publication products.

Bachelor of Commerce

University of the Western Cape