Insurance Customer Service Agent - Cape Town, South Africa - Africa Direct Group Life and Investments

Africa Direct Group Life and Investments

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Customer Care Position x2
We are looking for a motivated Insurance Customer Care agent to join our dynamic Customer Care team.

Duties and Responsibilities:

Maintain, manage, and grow relationships with customers.
Carry out clerical duties, including answering phones and preparing documents.
Identify and assess customers' needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Updating the relevant systems with accurate information.
Behave with great professionalism.
Keep accurate record of own work activities.

Preferred Qualification and Experience:

Matric/ Grade 12 essential.
23 years' Customer Care experience.
Computer literacy skills (Microsoft office).
Insurance knowledge and understanding is a must.
RE5 is advantageous.
Working knowledge of call center systems, processes, and business operational rules.
Good communication and interpersonal skills.
Clear credit and criminal record.

Ability to commute/relocate:

Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

- insurances Customer service: 2 years (required)