Warehouse -customer Service Agent - Cape Town, South Africa - Key Recruitment

Key Recruitment
Key Recruitment
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Warehouse - Customer Service Agent


One of our clients based in Paarden Eiland - leading specialists in cold storage, cargo, shipping and logistics is looking for a Customer Service Agent to join their team.


QUALIFICATION AND EXPERIENCE REQUIRED:


  • Matric with additional Customer Service Course or related field warehousing
  • Three to Five (35) years' experience in the related field of Warehousing Systems


  • Excel Advanced

  • MS Word
  • MS Outlook
  • OneDrive
  • Strong Telephone Skills.
  • Warehouse Management System Experience
  • Good understanding of Stock takes
  • Barcode locations and working with picking slips and GRV. & GIV's
  • Prepare customer orders as per the specification, in time and in full through the
  • Warehouse Management System.

Duties

  • Liaise with Checkers, Forklift drivers and Reach truck Operators during offloading and loading of customer orders to ensure excellent customer service.
  • Complies with all up to date required standards such as Occupation Health and Safety
- (OHS), food standard, HACCP, General Manufacturing Practices (GMPs), Standard

  • Operation Procedures (SOPs) etc. to provide good service consistently.
  • Report directly to the Supervisor any nonconformities and discrepancies identify during the process of receiving and loading customer orders.
  • Capture all services rendered for invoicing
  • Liaise directly with customers to ensure customer satisfaction
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