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    German Speaking Customer Service Agent - Cape Town, South Africa - OUTFITTERY

    OUTFITTERY
    OUTFITTERY Cape Town, South Africa

    1 day ago

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    Description

    OUTFITTERY ist Europas größter Personal-Shopping-Service. Wir sind für diejenigen da, die sich mehr Beratung und Expertise wünschen als Regeln und Routine – denn wir sind davon überzeugt, dass sich guter Stil mit der Zeit weiterentwickelt. Wir wollen inspirieren und ermutigen – nicht diktieren, was getragen werden soll. Für uns ist Stil eine Reise und wir möchten unsere Kund*innen dabei begleiten. Jeder bekommt eine persönliche Auswahl an Kleidung zugeschickt, die von unseren Stylist*innen aus über 100 Marken zusammengestellt wird – ganz nach Wunsch und Budget. Bezahlt wird nur, was behalten wird, ohne Service-Kosten. Unsere Mission ist dabei, jeden Menschen zu ermutigen, den eigenen Stil zu zeigen.

    Du sprichst Deutsch, lebst in Südafrika und hast Lust auf ein internationales Team und Remote-Work? Als Customer Service Agent in Vollzeit (all genders) bieten wir Dir Flexibilität in Deiner Arbeitsgestaltung als auch in Deinen Arbeitszeiten.

    Deine Aufgaben:

    • Du verstehst die Bedürfnisse unserer Kunden, suchst nach der optimalsten Lösung und stellst so die Zufriedenheit unserer Kunden sicher
    • Du bist der erste Ansprechpartner unserer Kunden und hast immer ein offenes Ohr für deren Anliegen. Dabei bemühst du dich stets darum, einen exzellenten Kundenservice zu bieten
    • Du garantierst unseren Kunden einen umfassenden Kundenservice auf all unseren Kommunikationskanälen (E-Mail, Telefon, Social Media)
    • Du pflegst und aktualisierst Kundendaten und stellst dabei eine vollständige Dokumentation sicher
    • Du bist in direktem Kontakt mit anderen Abteilungen, koordinierst Termine, bearbeitest Beschwerden und löst Anfragen zu Zahlungen und Sendungsproblemen
    • Mit Engagement und Eigeninitiative sicherst du eine konstante Optimierung unserer Kommunikation und bei der Qualität unserer Prozesse

    Das bringst du mit:

    • Du hast idealerweise relevante fachliche Erfahrungen im Bereich Customer Service / Customer Care
    • Du bist ein wahres Kommunikationstalent, das es liebt täglich in Kontakt zu unseren Kunden zu stehen
    • Du sprichst und schreibst fließend Deutsch und weist sehr gute Englischkenntnisse vor
    • Exzellenter Kundenservice macht Dir Spaß
    • Du liebst es im Team zu arbeiten
    • Idealerweise hast du gute Kenntnisse in den Programmen G Suite und / oder Microsoft Office und hast bereits Erfahrung mit Ticketsystemen wie z.B Freshdesk oder Zendesk

    Was wir Dir bieten:

    • Mental Health - Unsere Freunde von Likeminded bieten allen unseren Mitarbeitern individuelle psychologische Beratung an. Herausforderungen bei der Arbeit, Konflikte im Team, persönliche Probleme zu Hause oder fühlst Du Dich mit einer Situation einfach überfordert? Das Psychologenteam von Likeminded ist jeden Tag für uns da
    • Teamevents - Da viele unserer Kollegen aus der Ferne arbeiten, treffen sich unsere Teams nicht oft persönlich, um einfach Spaß zu haben und sich besser kennenzulernen. Deshalb versuchen wir, regelmäßige und lustige Teamevents zu organisieren. On- oder offline, das hängt immer von der aktuellen Situation ab.
    • Sprachen - Du willst Deutsch lernen oder Dein Englisch verbessern? Nutze eine unserer Babble-Lizenzen, um Deine Sprachkenntnisse zu trainieren.
    • Und weil uns das noch nicht reicht, arbeiten wir derzeit an vielen weiteren

    Haben wir Dein Interesse geweckt? Dann freuen wir uns über Deine aussagekräftige Bewerbung mit dem frühesten Startdatum. Deine Kontaktperson ist Lea.

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