Ganeefah Lewis

I'm very passionate about working with people. I have close to 4 years retail experience and almost 2 years of call centre experience. I'm a hard worker and always willing to learn.I can assure that you won't regret taking me on board. 

worked as a cashier by ensuring prompt service at the till point and also making customers aware of any running promotions and how they could save. I assisted on the sales floor by finding certain items for customers within the store or at another store as well as giving them advise on how to match it up.I also had to adhere to shopkeepers procedures.




ensured that all stock is replenished as I had to manage the entire department as it was only me in the department. Send emails and lease with the beauty planning team on upcoming promotions and store layout within beauty. Meet weekly and monthly targets set out. Have the necessary product knowledge and keep up to date with the latest.Do makeup consultations.Call existing customers advising on promotions and also call customers who would like a call regarding certain items.As well as answering of calls within the different departments in the store and have product knowledge and assist in other departments as well




Deal with all incoming calls by assisting with any queries or complaints relating to their energy bills.Set callbacks for days appointments need to take place as well as assisting with billing.


As a technical agent I had to troubleshoot smart devices for all customers and ensure that they work before ending the call and if nkt the  pass to second line technical team.I also had to deal with billing queries and advise on promotions as well as booking appointments to install smart devices.
As a customer service advisor I was taking inbound calls regarding booking appointments for clients to get engineers out to their property fix issues with their appliances.Log complaints and try to resolve them. 
As a complaints advisor I was dealing with outbound complaints where I have investigate complaints thoroughly and only upon doing a thorough investigation call the customer advising on a resolution based off their issues and also lease with other departments. I am now currently doing inbound complaints where customers call through regarding ongoing complaints mostly and then I need to get in touch with the agent dealing with it to call the customer.I also raise complaints and try to resolve it if  it does not require much investigation however the processes are still the same

I matriculated in the years 2016