Customer Service Agent - Cape Town, South Africa - SA COMMERCIAL

SA COMMERCIAL
SA COMMERCIAL
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description
We now have an exciting opportunity for experienced
Customer Service Contact Centre Advisors

Job Description:


We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels.

Key Responsibilities

  • Query Handling (Inbound/Email/Webchat/etc.)
  • Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
  • Liaising with internal/ external parties to resolve customer queries
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
  • Provide accurate information to customers

Requirements:


  • Experience working within the UK/USA market is advantageous
  • Previous experience in Email & Webchat support/Omnichannel environment
  • A Matric Certificate or equivalent qualification
  • Proficiency in English is an essential requirement
  • Neutral accent
  • A minimum of 1 2 years customer service experience in dualfocus capacity
  • Must be able to work shifts

For more information please contact:
**Zaida Jumat
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