Jnr Customer Service Agent - Cape Town, South Africa - Educor

Educor

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Jnr Customer Service Agent (JB4213)

Cape Town

Market Related
Address customer inquiries, concerns, and complaints promptly and professionally.
Assist customers with product information, troubleshooting, and issue resolution.
Collaborate with other team members to ensure seamless customer experiences.
Maintain accurate records of customer interactions and transactions.
Identify opportunities for process improvement and contribute to the enhancement of customer service procedures.

Requirements:

Strong customer service orientation with a genuine desire to assist and support customers.
At least 6 months experience within a call centre
Excellent communication skills, both verbal and written.
Ability to empathize with customers and effectively resolve issues.
Detail-oriented with strong organizational skills.
Ability to work efficiently in a fast-paced environment.
Proficiency in using customer service software and Microsoft Office suite.
Previous experience in a customer service role is preferred but not required.

Job Types:
Full-time, Temporary

Contract length: 12 months

Salary:
R4 500,00 - R5 000,00 per month