Customer Service Agent - Cape Town, South Africa - Graduate Placements
Description
Responsibilities:
- Query receipt and resolution
- Call management
- Customer service
- Attend to telephone queries from clients
- Attend to all adhoc tasks when required
- Check that all documents required for the claim are on the claim file
- Request outstanding documentation from the client
- Attach documents to the claim
- Update UW on device detail changes
- Data maintenance ensuring system data remains updated and relevant
Requirements:
- Grade 12/NQF 12 years' experience in grail and policy wording
- Basic computer skills
- Strong phone contact handling skills and active listening
- Well versed in business English (written and verbal)
- Communicates clearly and reasons logically
- Customer service
- Respects and works well with others
- Operates as a team player
- Prioritises, followup and orders work in a methodical manner
- Conscientious meets deadlines and pays attention to detail to ensure quality
- Displays integrity and honesty
- Meticulous and organised
- Able to deal with time pressure and maintains a level head
- Analytical of nature
- Effective communication with the team and the claims manager
- Needs to take initiative and judgement based on data and logic, within standard operating procedures
- Ability to multitask, prioritize, and manage time effectively
- Needs to take initiative and judgement based on data and logic, within standard operating procedures
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