Customer Service Agent - Cape Town, South Africa - Dash BPO

Dash BPO

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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We are searching for dedicated contact center agents that are real customer centric and looking to grow and develop within an organization.

To succeed as a call center agent, you need to have a strong sense of resilience and be able to handle a high-pressured environment.

Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
Use of common sense and critical mind.
Comply with defined procedures and correct use of work tools.
Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
Comply with security and confidentiality policies defined by the company and our client.
Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
Perform any function or task at the request of your immediate supervisor.

Requirements:

Behavioral Competencies

Ability and agility to meet workrelated deadlines.
Analyzing Data
Interpersonal Skills
Ready and willing to adapt to constant change.
Willingness to learn.
Strong Sense Of resilience
Able to take constructive criticism and utilize it to refine areas of development.