Service Desk Support Agent - Cape Town, South Africa - Columbus Consulting
Description
Assist customers with 1st line support on various technologies to resolve as many incidents as possible.- Monitor and distribute incident calls when first contact resolution could not be reached.
- Contact 3rd party suppliers to log support calls, get updates on open support calls, etc.
- Keep the customers updated on the progress of their incident (make them aware of what action has been or will be taken to resolve their issues).
- Escalating calls to the relevant people where required.
- Liaison with internal departments, vendors and suppliers where required.
- Adhoc duties as required.
Experience:
- Matric/Grade 12 essential
- Possess a formal IT qualification (A+, N+, MCP, Diploma/Degree in IT, etc).
- At least one years experience in an IT Service Desk or Helpdesk role.
- Broad understanding of IT infrastructure, including networks, servers and peripheral equipment.
Skills and Attributes:
- The ability to communicate both verbally and electronically clearly, and professionally to people of varying technical levels.
- Good PC skills, MS Office packages.
- A team player, able to work with minimum supervision and be selfmotivated.
- A good listener.
- Client focussed and with a customer care/service mindset.
