Customer Service Agent - Northern Suburbs, South Africa - FlySafair

FlySafair

Verified Company

Northern Suburbs, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Safair Operations, operating as FlySafair, has a vacancy for a
Customer Service Agent at our
Cape Town International Airport.

The successful applicant
will report to the
Manager:
Base Airport

RESPONSIBILITIES:

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information;
Address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.

REQUIREMENTS:

Grade 12;
Airport experience and ticket sales within an aviation concern;
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.

PERSONAL ATTRIBUTES:

Punctual;
High degree of patience and assertiveness;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate timekeeping;
The ability to work well under pressure;
Practice good time management;
Customer focused and service orientated.

APPLICATION GUIDELINE: