Jobs
>
Cape Town

    duty manager - Cape Town, South Africa - Leeu Collection South Africa (Pty) Ltd.

    Leeu Collection South Africa (Pty) Ltd.
    Leeu Collection South Africa (Pty) Ltd. Cape Town, South Africa

    2 days ago

    Default job background
    Full time
    Description

    You will excel in this role if you are an efficient, solutions driven individual, who enjoys fast paced and constantly changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational delivery, no problem is too much trouble in your environment.

    Main Responsibilities:

    • Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
    • Deal with and or escalate guest challenges/complaints
    • Monitor guest feedback received on check-out and digital platforms and drive feedback via social media platforms
    • Ensure that all guest facing teams maintain a professional and polished look by adhering to the company dress code
    • Enforce a zero-tolerance disciplinary code
    • Work closely with Finance and Reservations teams
    • Drive Guest feedback to the relevant teams and follow up/schedule training on challenging feedback
    • Communicate occupancy changes to all departments
    • Training on Front Office Procedures / SOP's
    • Driving PIT check procedure (Pre/In/Post) and manage guest profiles and preferences obtained through central reservations upon check-in/out
    • Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
    • Manage O-status (zero balance) and Management Accounts, the stationary and Front Office budgets
    • Minimize waste and control resources within your department
    • Managing the Front Office floats (reception and "Forex")
    • Ensure, enforce and maintain Health and Safety standards

    Experience and skills:

    • Minimum of 3 years Duty Manager or Assistant Hotel Management experience
    • Previous 5* Hotel experience would be advantageous
    • Computer skills including proficiency in the use of Protel and MS office, including e-mail and internet.
    • Process excellence and service delivery
    • Sustainable quality and attention to detail
    • Innovation for results
    • Initiative and change agent
    • Teamwork, cross organisational collaboration and building high performance teams
    • Managing uncertainty (ambiguity) and adaptability

    Inherent Requirements:

    • Tertiary qualification in Hospitality or Hotel Management
    • Valid Driver's license
    • Ability to work shifts including night shift.
    • Personal and professional integrity of the highest standard
    • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
  • Newmark Hotels

    Duty Manager

    6 days ago

    Newmark Hotels Cape Town, South Africa

    Ensure that all company policies, procedures & standard operating processes are adhered to and regularly updated · - Ensure all health and safety procedures are adhered to and that appropriate fire evacuation procedures are in place · - To display a pro-active and leading role in ...

  • HotelJobs

    Duty Manager

    6 days ago

    HotelJobs Cape Town, South Africa

    You will be required to assist heads of departments in overseeing all departments in the Resort with focus on Housekeeping, Front office and Food and Beverage · - Providing a visible management presence while on duty. · - Ensuring each department that you oversee is prepared and ...

  • HotelJobs

    Duty Manager

    5 days ago

    HotelJobs Cape Town, South Africa

    **Hospitality and Outdoor - New Vacancy - Duty Manager / Eatery Manager** · **Luxury Hotel - Cape Town** · **Requirements**: · - Minimum 4-5 Years experience in the Hospitality industry (either management or supervisory) · - To oversee our eatery staff and implement procedures. · ...

  • HotelJobs

    Duty Manager

    5 days ago

    HotelJobs Sea Point, South Africa

    **JD Specialized Recruitment** is assisting an exclusive and intimate boutique guesthouse in Seapoint, Cape Town to recruit a **DUTY **MANAGER** · **Requirements**: · - Previous experience in a similar role, with at least a year in a supervisory role, gained at a luxury property. ...

  • HotelJobs

    Duty Manager

    1 day ago

    HotelJobs Camps Bay, South Africa

    Camps Bay Retreat in Camps Bay seeks an experienced Duty Manager for their Front Office Department. · Village N Life is a leading and Innovative Tourism and Hospitality Group based in Beautiful Camps Bay. If you thrive in a strong company culture that focuses on growing employees ...

  • HotelJobs

    Duty Manager

    4 days ago

    HotelJobs Camps Bay, South Africa

    The Bay Hotel in Camps Bay seeks an experienced Duty Manager for their Front Office Department. · Village N Life is a leading and Innovative Tourism and Hospitality Group based in Beautiful Camps Bay. If you thrive in a strong company culture that focuses on growing employees thr ...

  • Tych Business Solutions

    Duty Manager

    1 day ago

    Tych Business Solutions Camps Bay, South Africa

    Hotel Duty Manager position has opened up for our clients 5 star property · **MINIMUM REQUIREMENTS** · - Grade 12 · - Hospitality Qualification (advantageous) · - Knowledge of OPERA - essential · - Previous experience in the same or similar position · - Own reliable transport · - ...

  • HotelJobs

    Conference Duty Manager

    2 days ago

    HotelJobs Cape Town, South Africa

    We are searching for a dependable Conference Duty Manager to perform day /evening time and weekend supervisory tasks within this hotels established conference venues and restaurants. The conference duty manager should be able to schedule employees' shifts, delegate pertinent duti ...

  • HotelJobs

    Conference Duty Manager

    2 days ago

    HotelJobs Cape Town, South Africa

    Career Growth, Hospitality Recruitment are looking for a CONFERENCE DUTY MANAGER for a 4* Hotel in Cape Town. · - Ensure that everything on the Conference floor is in tip top condition - from the tissue box being in the ladies bathroom to the set-up of the am/pm break refreshment ...

  • Dante Personnel

    Junior Duty Manager

    5 days ago

    Dante Personnel Cape Town, South Africa

    Western Cape, Cape Town - CBD · - R R 16 000 · An award-winning boutique hotel based in Camps Bay, Cape Town is recruiting for a young dynamic Duty Manager to join their team · **Minimum requirements**: · - Relevant hospitality qualification or equivalent · - Fluent in English an ...

  • Riviera Suites

    Junior Duty Manager

    6 days ago

    Riviera Suites Cape Town, South Africa

    Provide full operational and some administrative support when working on either the day shift of the evening shift · - Ensure the smooth running of shift which includes: staff / guest Reception duties / guest liaison · - Stock management · **Requirements**: · - Grade 12 Certifica ...

  • Amdec Group

    Night Duty Manager

    5 days ago

    Amdec Group Foreshore, South Africa

    **Harbour Arch is a development by the Amdec Group, South Africa's leading developer of New Urban lifestyles. **Harbour Arch provides a prime opportunity to work in the Cape Town CBD's first large-scale, inner-city, mixed-use precinct. Like Melrose Arch, this precinct will encaps ...

  • Helderberg Personnel

    Duty Manager

    4 days ago

    Helderberg Personnel Southern Suburbs, South Africa

    A distinguished, 5-star hotel situated in the Cape Town Southern Suburbs has a vacancy for a Duty Manager with at least three years' experience in a similar role to join their team. The main purpose of this role is to communicate with all guests at the property and to provide eff ...

  • HotelJobs

    Hotel Duty Manager

    4 days ago

    HotelJobs Camps Bay, South Africa

    Village N Life is a leading Tourism and Hospitality company that focuses on growing their employees through excellent staff incentives and training programs. · Part of our portfolio, Camps Bay Retreat, seeks an experienced and passionate Hotel Duty Manager. · **Minimum requiremen ...

  • The Right Company

    5 Hotel Duty Manager

    4 days ago

    The Right Company Cape Town, South Africa

    **5* HOTEL DUTY MANAGER - CAPE TOWN - R19000 to R20000** · Currently recruiting for an experienced 5* HOTEL DUTY MANAGER in Cape Town to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subord ...

  • HotelJobs

    Front Office Duty Manage

    1 day ago

    HotelJobs Cape Town, South Africa

    Front Office Duty Manage needed for 5 star hotel in CapeTown CBD · MINIMUM REQUIREMENTS · Grade 12 · Hospitality Qualification · Working knowledge of OPERA · Previous experience in the same or similar position · DUTIES & RESPONSIBILITIES · **Front Desk**: · Introduce and maintain ...

  • HotelJobs

    Entry Level Duty Managers

    1 day ago

    HotelJobs Cape Town, South Africa

    **CANDIDATES IN THEIR EARLY TO LATE TWENTIES ONLY NEED TO APPLY.** · We are looking for 2 to 3 entry level / intermediate level DUTY MANAGERS. · Duties include: · **Guest Relations** · - Welcome and acknowledge guests in a friendly and professional manner · - Engage with guests r ...

  • HotelJobs

    Duty Manager camps Bay

    1 day ago

    HotelJobs Cape Town, South Africa

    Responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, ...

  • HotelJobs

    Assistant Duty Manager

    6 days ago

    HotelJobs Rondebosch, South Africa

    This well-established boutique hotel wishes to appoint an** Assistant Duty Manager**. Reporting directly to the General Manager, you will be required to: · - Day-to-day running of the property · - Guest relations: Assisting guests with excursions, inquiries, and external reservat ...

  • HotelJobs

    Duty Manager

    3 days ago

    HotelJobs Constantia, South Africa

    **Kendrick Recruitment **is now seeking an experienced **Duty Manager **for a luxury 5* Boutique Hotel in **Constantia, Cape Town**. · As a Duty Manager, you will play a pivotal role in overseeing the smooth operation of the hotel and ensuring the highest levels of guest satisfac ...