Front Office Duty Manage - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Front Office Duty Manage needed for 5 star hotel in CapeTown CBD

MINIMUM REQUIREMENTS
Grade 12

Hospitality Qualification

Working knowledge of OPERA

Previous experience in the same or similar position

DUTIES & RESPONSIBILITIES

Front Desk:

Introduce and maintain the most efficient check-in/out procedures.

To ensure that reservations are taken correctly and courteously.

Ensure guests are greeted, checked in to allocated rooms promptly and courteously

Ensure credit control procedures are strictly adhered to.

To ensure that accounts are balanced daily.

Manage the arrival and departure turnover.

Ensure collection and delivery of luggage to the apartments is done efficiently.

Daily spot checks of suites and rooms to ensure 5 star standards.

Nominating and identifying VNL leisure club members.

Communication:

To ensure effective liaison between reservations and front office staff with other departments.

Ensuring that all staff members are aware of all activities at the Village.

Ensure accurate and timeous submission of all reports and administrative work.

To attend all management meetings as required.

Guest relations:

Readily available at all times to deal with problems or complaints.

Tend to and arrange for guest needs.

To monitor trends within the industry and make suggestions how these could be implemented