Duty Manager - Cape Town, South Africa - Newmark Hotels

Newmark Hotels

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Ensure that all company policies, procedures & standard operating processes are adhered to and regularly updated

Ensure all health and safety procedures are adhered to and that appropriate fire evacuation procedures are in place
To display a proactive and leading role in terms of service, culture, development, systems, procedures and skills development
Manage any people issues timeously. Counsel & discipline hotel employees if needed & where applicable performance shortfalls ensuring that appropriate records are left in the employee files and that the hotel's disciplinary procedures are followed always
To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel
Attend HOD briefings
Responsible for supervision of frontoffice staff, porters, butlers
To carry out yearly & halfyearly performance appraisals with key hotel staff personally and, ensure that the employees are appraised regularly and that all performance appraisals are followed up through regular job chats and progress meetings
Maximises the average room occupancy & average room rate achieved
Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff
Identify & implement staff training to ensure company standards are met
Liaise with other departments to ensure smooth flow of information throughout the property as per operating standards
Schedules staff duties & draws up rosters and finalise salaries and wages.
To proactively assess risks to the business next shifts, next day, next month, etc. Planning of leave schedules
Be visual face of the business & interact with guests & employees
Evaluate & manage guest feedback
Daily, weekly, monthly reporting as required
Ensure all property inspections are completed
Motivate & train staff where required
Financial management of the operational business Responsible for budgeting process Compilation of and adherence to financial budgets within rooms (Market mix, avg. room rate, YIELD and Occupancy)
Planning of leave schedules
Any other duties that may be required To proactively assess risks to the business next shifts, next day, next month, etc
To continuously analyse actual standards observed against departmental standards
Responsible for management of line staff recruitment and rostering o Frontoffice staff o Porters o Butlers o Maintenance
Smartstaff portfolio:
Porter
Night Porter
Doorman
Financial management of the operational business
Maintaining detailed records expenses vs annual budgets, analyse results and implement corrective actions if required.
Responsible for budgeting process
Establishment of the monthly Guest Relations Report
Recons
Texcare
Laundry for You
Blue Mountain
Liaise with other departments to ensure smooth flow of information throughout the property as per operating standards
Supplies relevant information to other departments to assist them with planning & running their departments
Report any maintenance defects to the Maintenance Department and manage process to completion