Duty Manager - Southern Suburbs, South Africa - Helderberg Personnel

Helderberg Personnel
Helderberg Personnel
Verified Company
Southern Suburbs, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

A distinguished, 5-star hotel situated in the Cape Town Southern Suburbs has a vacancy for a Duty Manager with at least three years' experience in a similar role to join their team.

The main purpose of this role is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates

duty manager


Requirements:


  • Postmatric hotel school qualification would be advantageous
  • 3 years experience in a 5star hotel or similar environment
  • Computer literacy
  • Opera knowledge
  • Previous leadership role
  • Excellent communication skills
  • High level of English proficiency
  • Ability to plan, train and develop a team
  • Must be motivated, enthusiastic, and energetic
  • Must be a team player, with a positive attitude
  • Must be willing to work shifts
  • Must be able to work under pressure
  • Own transport preferable

Responsibilities:


  • To manage and oversee the daily operations in the hotel
  • Maintaining the required operating and service standard
  • Handling and resolving guest queries and complaints
  • Guest comment management,
  • A high level of leadership and motivational skills,
  • Must be trustworthy and able to work with the hotel and guest money
  • Handle guest inquiries in a professional and effective manner
  • Ensure knowledge of hotel room categories and layout of the property
  • Ensure knowledge of different offerings at the property
  • Assisting in the management of guest accounts
  • Operate the hotel's

Property Management System:

OPERA

  • Check guests in upon arrival and check them out upon departure
  • Operate the switchboard and direct calls,
  • Restaurant bookings and hotel reservations
  • Assisting in the daily operations of the Food and Beverage department during meal periods
  • Liaise effectively between departments
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