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    Process Trainer - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    21 hours ago

    WNS Global Services background
    Description
    Job Description

    Job Description

    We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.

    Key Responsibilities :

    Operational Excellence Identifying and communicating barriers to performance/service delivery to the operational leaders

    Contribute in regular meetings with team leaders and agents in regards to efficiencies Conduct analysis and insights based on consolidated data to enhance process improvements Share best practice between teams to support operational efficiencies

    Continually examine opportunities for improvements and adherence to schedule

    Support team when needed maintain product knowledge through call taking

    Will be required to take calls Development Journey

    Agile training through Quality feedback sessions

    Training employees in systems and products when required

    Working closely with Operations Support, Training & HR to support the new starter journey

    Qualifications

    Qualifications

    A Matric/Grade 12 Certificate or equivalent. A minimum of 3 years insurance experience Additional Information

    JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE

    Proficiency in the following Microsoft packages (Word, Excel & Outlook)


    • Excellent interpersonal and communication skills Strong numerical ability Strong administrative and organizational skills Customer centricity High attention to detail and accuracy other factors that will be considered: Engagement Communication skills Problem Solving Planning & Organizing Risk Management Incident Management Data Analysis Stakeholder Management Client Communication Report writing Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) Attention to detail

    Additional Information
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