L&d Business Partner - Cape Town, South Africa - Webhelp

Webhelp

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Internal

Location

Cape Town, South Africa
Language

English***
Job Advert:
Are you passionate about self
empowerment and self
improvement through learning? We're in search for a motivated individual to fill the role of Learning & Development Business Partner based in our Cape Town office.

Playing a central role within the business, you'll be providing links between the client, live operation, the academy and new hire into the organisation, ensuring that all learning needs and training solutions are a creatively designed, delivered and are appropriately fit for purpose.

What you will do in this role

Maximising efficiencies through the design, development and delivery of creative and tenacious learning solutions
Identifying revenue generating opportunities through continual improvement of training materials, implementing trends and the changing client call mix into induction and upskill collateral
Monitoring and measuring the overall team and individuals' performance against KRA's
Being accountable for coordination of management development with the training administrator, project and client training, customer excellence academy and training to support published HR policies
Delivering excellent standards of internal and external customer service monitoring and benchmarking standards of customer service; regularly conducting analysis and reporting on satisfaction levels, and actively seeking and acting upon feedback
Monitoring and reporting on site training activity to the training administrator to ensure that all L& Development progress reports and management reports are delivered by set deadlines, highlighting successes and areas of concern with a proposed course of action
Feeding back to the wider team on changes within L&D to improve quality of department and support cross site implementation of successful change interventions
Seeking opportunities to drive employee engagement through L&D solution / support
Identifying and prioritising all challenges and limitations, supported by the proposal (and where appropriate a business case) detailing effective solutions
Working closely with the wider L&D team, the site management team and senior management team to ensure best practice and consistency in the delivery and implementation of the policies, procedures and processes
Proactively building and developing strong relationships with other departments (HR, Recruitment, Operations, Compliance, IT, R&P, facilities) to enhance working practices and be able to call on these key partners to support the L&D department, and offering support as required
Forward planning, coordinating and scheduling all site learning solutions; coordinating all resources including rooms, trainers and considering cost and operational management views

Your qualifications

Concentrix is a great match if you have:

The ability to work rotational shifts based on US time zone
The ability to ensure compliance with Health & Safety, care for the Environment, and expenditure within budgetary controls
Training Management experience
Proven written, oral communication and influencing skills
Excellent analytical and numerate skills
Team management and development experience

In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.