Assistant SPA Manager - Cape Town, South Africa - Khula Placements

Khula Placements

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Assistant Spa Manager

Assistant spa manager provides an offsite reference point for spa in high traffic areas of the hotel to increase spa awareness by giving mini hand massages, offering a cold towel and providing guests in the lobby with a spa menu.

Manages all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow up, feedback and concerns

Resolves and processes discrepancies on a daily basis, as necessary to include but not limited to cash gratuity distribution, cash till drops, till reconciliation

University graduate of business, hotel and restaurant management, life sciences, physiology, sports science, tourism or leisure studies

With progressive experience in fitness centre and spa operations gained over the last 5 years in a 5 star luxury property, 2 years of which would have been spent as Assistant Manager

Fitness Centre and Spa

DOH Licensed Therapist and a certified TESDA Trainer for Massage Therapy NC II are an advantage

Instructs colleagues on specific safe work practices

To quickly assess guests needs and flexes styles appropriately

Projects a positive, professional and friendly image to the guests and colleagues

Oversee and ensure the smooth daytoday running of the Spa
Assists Manager with administrative duties
Conduct monthly physical retail and linen inventory in order to track health club cost of sales and ensure company assets are accurately accounted for
Assist with researching, analyzing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives
Monitor inventory items to ensure proper control, the ability to facilitate guest needs and maintenance of health club standards
Assumes training responsibilities when required
Builds and maintains guest rapport throughout service
Remains calm, composed and in control even in unusual situations

Requirements:

Matric
Relevant certificates in somatology / business management /Hospitality & Tourism
5 years Experience as an assistant Spar Manager
Well groomed and well spoken
Work well under pressure
Reliable transport live within the area

Salary:
R15 000,00 - R20 000,00 per month