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Stellenbosch

    IT Technical Support - Stellenbosch, South Africa - HR Genie

    HR Genie
    HR Genie Stellenbosch, South Africa

    5 days ago

    HR Genie background
    Description

    Our client is seeking a IT Technical Support, to maintain all hardware IT needs for the company ensuring that the IT network infrastructure is well maintained for system and process stability.

    Responsibilities:

    • To assist with installations and configuring computer hardware, software, systems, networks, printers, and scanners.
    • Ensure that all service issues and requests are responded to in a timely manner.
    • Providing technical support across the company (Remotely or in person).
    • Repairing and replacing equipment as necessary.
    • Ensure security and privacy of networks and computer systems.
    • Provide orientation and guidance to users on how to operate new software and computer equipment.
    • Organize and schedule upgrades and maintenance without deterring others from completing their work.
    • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
    • Maintain records/logs of repairs and fixes and maintenance schedule.
    • Identify computer or network equipment shortages and place orders.
    • Manage service provider relationships and ensure service delivery standards are maintained.

    Key Skills:

    • Ability to apply critical thinking and solve problems.
    • Excellent Written and Verbal Communication.
    • Excellent Interpersonal Skills.
    • Attention to Detail.
    • Ability to Work Under Pressure and meet deadlines.

    Qualifications:

    • Grade 12 Certificate (essential)
    • IT Diploma or equivalent qualification in Network management (A+ N+ Certified)
    • Three years relevant experience in a similar support role
    • VOIP experience
    • Google workspace experience
    • Web Application Firewalls experience - FortiGate firewall
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