Technical Support Consultant - Cape Town, South Africa - Parvana Strategic Sourcing

Parvana Strategic Sourcing

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Job Information

Industry

IT ServicesJob ID
J104482City
Cape TownProvince
Western CapeCountry
South AfricaPostal Code
7530
About our client:
Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cuttingedge tech and digitised processes. They prioritise integrity and have a commitment to unity.

What you will be doing:

Deliver technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.
Continuously evaluate incident priorities to ensure consistent adherence to service level agreements (SLAs).
Provide support for hosted services, solutions, and associated ICT infrastructure, ensuring their seamless operation.
Handle deployment, monitoring, optimisation, and management of hosted services and solutions with care and attention.
Skillfully troubleshoot and resolve a variety of incidents to maintain smooth operations.
Prioritise open and effective communication throughout the support process to keep stakeholders informed.
Embrace challenges as opportunities to own problems, foster constructive problemsolving, and ensure the successful execution of solutions when issues arise.

What you need:

Ideally 3 years plus of relevant work experience.
Proficient in SQL, both Microsoft and PostgreSQL would be advantageous
Strong problemsolving abilities with a knack for troubleshooting IT issues.
Familiarity with Web Server and adept at optimising server performance.
Proficient in cloud computing and managing cloudbased infrastructure.
Excellent communication skills, comfortable in clientcentric environments.
Selfmotivated and adaptable, with experience in hybrid homeoffice setups.
Demonstrates humility, a thirst for knowledge, and intelligence in problemsolving.

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