Solar Technical Support Level 1 - Cape Town, South Africa - Camino Recruit
Description
KEY PERFORMANCE AREAS
Stakeholder Relations:
- Build and maintain trust relationships Internally and externally to the business (relationship building).
- Ensure all customer activity is recorded on the company CRM system and logs are kept up to date at all times.
- Identify areas for improvement in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity.
- Intervene when necessary to aid the group in resolving issues.
- Work as part of the team to share ideas and improve operation, contribute to new business initiatives and projects.
- Facilitate and encourage effective intra
Technical Support Level 1 Tasks:
- Resolve technical customer issues, inquiries and complaints, manage communications and implement corrective action plans.
- Work according to business procedures, completing tasks efficiently and effectively.
- Handle escalated issues by utilising problemsolving skills and communication skills to effectively resolve customer inquiries in a timely manner.
- Communicate across all mediums.
- Resolve all client issues courteously and in a timely manner.
- Liaise with relevant departments regarding technical product issues.
- Intervene when necessary to aid the group in resolving issues.
Qualifications and Desired Experience
- Matric (Grade 12) and experience in providing
technical customer support required OR - New electrical/electronic engineering graduate (diploma or degree), electrician certification.
- Experience in solar and electrical industry advantageous.
- Available to work shifts and standby shifts when required (week days and weekends).
Applicants, please note:_
If the vacancy matches your career ambitions, your desired position level, and salary expectation
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
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