- Train information systems users, ensuring that they are adequately empowered with the requisite systems knowledge and understanding to execute their job functions effectively.
- Ensure you have deep knowledge of all of the company information systems functionality, with priority focus on Dynamics 365.
- Ensure you have a good understanding of our business policies, processes and practical business nuances to effectively deliver training in all functional areas.
- Ensure we have appropriate training material to train users and for users to refer to post training when executing their functions.
- Compiling training material where it doesnt yet exist.
- Improving existing training material that is inadequate.
- Train new users that join the business, as part of their induction training, on how to effectively use the information systems to perform their specific job / function.
- Train existing users who move into a new position on how to effectively use the information systems to execute their new position.
- Provide refresher training to existing users who have insufficient system knowledge or use capability to ensure they can perform their job function effectively.
- In the training of users across the business, ensure that process uniformity is achieved across all branches, taking into account the inherent nuances / practical differences that exist within each branch.
- Compile assessments to assess users knowledge of the information systems to identify users who have been trained but have not absorbed the relevant info.
- Ensure continuous training is performed to ensure all users have the requisite systems knowledge for their job functions at all times.
- Monitor the outcomes of your training activities to determine the effective adoption of what was trained.
- Where adoption has been inadequate, retrain the relevant users.
- Relevant Tertiary Qualification in IT / Information Systems / Business
- Certified trainer
- Certified in Microsoft Dynamics 365
- Certified in Microsoft Power Platform
- At least 3 years experience successfully training users on ERP systems, including Microsoft Dynamics 365
- Development of training material
- Assessing training outcomes
- Organisational change management
- Solid cross functional knowledge of Microsoft Dynamics 365 functionality (across all functional areas)
- Knowledge and understanding of key business processes including Rental, Sales, Finance, Supply Chain, Service & Maintenance and Customer Relationship Management.
- User training material development
- Communication (written & verbal) & interpersonal skills.
- Forming and maintaining relationships, gaining trust and respect from stakeholders internal and external
- Planning and organising
- Collaborative approach
- Customer service
- Time management
- Work well under pressure
- Integrity
- Service-oriented
- Creativity
- Logical and Analytical
- Interpersonal Skills
- Resilience
- Persuasiveness
- Energy and Drive
- Quality Orientation
- Planning and Organising
- We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
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D365 INFORMATION SYSTEMS TRAINER - Johannesburg, South Africa - The Recruitment Guy
Description
NEW EMPLOYMENT AVAILABLE
Title: Information Systems Trainer
Area: Gauteng
Industry: Group IT Department
Ref No.: TRG 2119
Salary: Market related TCTC available/negotiable
Start Date: As soon as possible / Immediate (Negotiable)
An opportunity for an experienced INFORMATION SYSTEMS TRAINER is required for permanent employment based in Gauteng.
DUTIES & RESPONSIBILITIES:
Have a deep understanding of the company information systems
Develop systems training material
Effectively deliver training to all system users across the business
Assess user knowledge of information systems
Manage the feedback loop to ensure all users have adopted the outcomes of the training
EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:
KNOWLEDGE
SKILLS
BEHAVIOURAL COMPETENCIES
#TheRecruitmentGuy
#Gauteng
#D365
#InformationSystemsTrainer
#MicrosoftSystemsCertification
#PowerAutomate
#ERPSystem
APPLICATION INSTRUCTIONS