IT Learning Specialist - Johannesburg, South Africa - Hogan Lovells

Hogan Lovells

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.

ROLE DESCRIPTION
The role of the IT Learning Specialist at Hogan Lovells is innovative and varied.

The trainers' days are involved in delivering face to face and remote training, designing and preparing courses and documentation, and creating online learning.

They also carry out project work related to research, upgrades or rollouts.

Members of the team are encouraged to come up with new ideas and, when trainers are interested in experimenting in new areas, such as online learning, they are given every opportunity to do so.

KEY RESPONSIBILITIES / ACCOUNTABILITIES

Provide IT training using a variety of delivery methods to all levels of staff, to enable them to use the firm's technology systems effectively.
Manage projects from a Training perspective undertaken by other areas such as Technology to offer advice on appropriate training methods and where appropriate provide training and documentation.
Work with others in Training and Technology to offer support, advice and resolution of users' technical problems. Deal with occasional user queries assigned to the IT Training team by the Service Desk.
Write appropriate documentation and course notes for all courses offered.
Deliver training remotely via virtual classroom technology.
Create online content such as eLearning and videos to provide additional and alternative training formats to local and international users.
Travel to international offices to deliver training and support, analysing each visit upon return and submitting appropriate recommendations.
Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.

THE CANDIDATE

ESSENTIAL

Two years' training experience in delivering remote training.
Delivering training to all levels of users ie partners, secretaries
Two years' experience in delivering classroom training.
Experience of working in a professional services firm

DESIRED

Experience in delivering training remotely.
Experience in presenting and delivering demonstrations.
Experience of working in a global firm
Experience of working in a law firm

SKILLS AND EXPERIENCE

ESSENTIAL

A good knowledge of MS Office 36
Expertise in a variety of mobile devices and software
Particular expertise in Word, including Styles and long documents.

DESIRED

Experience of onetoone technology coaching
Experience of developing Training Needs Analysis

COURSE DELIVERY ABILITY

ESSENTIAL

Microsoft Office 2010
Advanced Word topics
Document management systems
Time recording
Client relationship management

DESIRED

Net Documents document management system
Intapp Time
InterAction

ONLINE TECHNOLOGIES

ESSENTIAL

E-Learning authoring experience.
Experience in delivering virtual instructor led training to delegates in other offices using online technologies, such as web conferencing or virtual classrooms.

DESIRED

Elearning authoring experience

DOCUMENTATION SKILLS

ESSENTIAL

Experience in designing/creating new courses.
Experience of writing documentation, such as quick reference guides.

QUALIFICATIONS AND TRAINING

ESSENTIAL

To A Level (or equivalent)

DESIRED

Degree
Training qualifications
IT qualifications
COLF

GENERAL ATTRIBUTES

ESSENTIAL

Team worker
Excellent communication skills
Ability to work under pressure.
Adaptable

SPECIAL REQUIREMENTS

ESSENTIAL

Able to work out of hours if required for weekend and evening courses.
Able to travel to international offices to deliver training and floor walking support.