Ngeletshedzo Davhana

i am an IT technician who is qulified with BSC in Information Techncology 

Provide desktop support to users to customers/users remotely Install, Configure and repairs of windows operating system Windows 10 and Windows 11 (Both (professional and enterprise) and Upgrade and downgrade OS and Application Troubleshoot user/customer applications that are not working properly Troubleshoot user/customer email support Troubleshoot user/customer phones analog and digital phones Connecting user/customer to printer Providing support to users/customers with general IT device support Configuration of WAN, VLAN and LAN Backup and server support Creating RJ45 Network cables Install and configure SAP GUI (CRM, Social Care Production) Install and configure transversal system (CITRIX) BAS, SAP and Persal Reload of corrupt operating systems Informing and advising users on how to store data on file share Working with the IT team in researching IT treads and how to prevent them Connecting computers to domain Setting up desktop and install all necessary application before they go to production Provide all end user support all users within the site Dispose all IT asserts that are not working when the it time for disposal Installing and updating Anti-Virus (Symantec Endpoint Protection) Managing and attending calls that are logged on IT system. Configure switches, wireless network, and cisco VoIP Phones

Policy and IT management 

Create and manage IT equipment policy Create and manage server operating procedure Create and management of disposal operating procedure

SECONDARY:Nghunghunyani High School

TERTIARY : Richfield Graduate institute of Technology

Qualification Obtained : Bachelor of Science in Information Technology