SAP Analyst - Johannesburg, South Africa - Positive Switch

Positive Switch

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Responsibilities:

IT Training

Develop and maintain IT related training materials for all SAP modules in the ERP, HR and GRC systems
Schedule and facilitate training for new and existing AGP-A employees based on the AGP-A workflow system and/or GRC Access Request workflows
Collaborate with key business stakeholders and endusers to understand functional deficits in SAP competence and develop content to reduce the deficits
Maintaining a repository of end user training materials available to users in the designated system
Perform user assessments and initiate development programs to improve user competence
Ensure that all training is recorded by means of training registers, SAP HR Training and Event Module and the Learning Management System for formal and informal training
Preparation of a monthly training report for HR related reporting

SAP End-user support

Provide firstline enduser support on the SAP ERP, HR and GRC systems to understand the nature of the issue experienced by the user
Assist user to resolve the issue with remote desktop support
Reassign calls to second line support if the user issue requires technical or more advanced support
Identify potential user competence deficits through the support requests and address those gaps by adding content to the training materials
Monitor open calls on the ticketing system and liaising with management and external service providers for long outstanding calls and resolution thereof
Monthly reporting on enduser support

SAP Tester

Conducting and recording user acceptance testing in the respective Quality Assurance systems for new or changed functionality, and/or business processes
Liaising with Business Analysts on the test requirements and desired outcome for new or changed functionality
Storing the test results in the designated test content repository for future reference
Liaising with business stakeholders to expedite testing requirements where the SAP Tester/Trainer requires external testing and verification of new or changed functionality
Facilitate group testing sessions or workshops for project related testing requirements

Qualifications: