Phezile Mngenela

Im 32 years old ,qualified IT graduate looking to gain experience in the field ,i have strong knowldge of Java and data analysis,good customer service ,business communication skills ,I have strong MS office skills .I can work with a little supervison .Very goal oriented and looking for challenging position .

Time at company: April 2016 -up to date

Duties include but not limited (-Contacted clients for reason for arrears to understand their financial situation to ensure that provided solutions were suitable for their needs and for the bank. Customer Service.

- Followed up on promises to pay to ensure they were kept by the clients. Acted accordingly in case of broken promises. Resolve client queries

- Provided timely responses to requests from Security Bank third party vendors for information or documents to support recovery efforts.

- Maintained a high level of product knowledge to provide professional and courteous guidance to clients.

- Managed to resolve over 45% of contracts with clients that owed the bank. It was the biggest success rate in a year.

- Achieved individual collection targets to meet department and company-wide goals.

- Provided comprehensive advice on financial procedures and assisted with the development and implementation of revised processes to support continuous improvement.

-Acting Team Leader (2020 June-September (doing IPAs, 

Ongoing Trainings, Couching, Monitoring agents and quality of 

work. Monitor incidents and resolve issues, check adherence, performance management

I Have a Bcom IT management that specialising with 1st year Modules [Business Management 1A, Business 

Management 1B Economics 1A, Economics 1B, Financial 

Accounting, Analytical Techniques, Informatics 1B, Informatics 1A]

2nd year Modules [Informatics 2A, Informatics 2B, Information Technology Management 2A, Advanced Business Statistics, Management Accounting, Project Management, information Systems, Information Technology Management 2B

3rd year Modules [Information Technology Management 3A, Informatics 3A, Informatics 3B, Auditing 3T, System Analysis and Design 3T, Information Technology Management 3B, Capstone Project.