- Ensuring that monthly sales targets and KPI's are met by managing the portfolio to achieve the team's & shifts targets in line with the Brand(s) product requirements
- Maintaining and enhancing the portfolio compliance standards & legislative requirements and ensure adherence to agreed quality benchmarks
- Ensuring the Telemarketing and relevant supporting strategies are effectively implemented, monitored and maintained.
- Effective management and co-ordination of individuals to ensure optimum people productivity by adhering to all the relevant people management processes
- Drive recognition and motivation activity in the department to maintain staff motivation and retention
- Optimise the portfolio's productivity by effectively planning and co-ordinating relevant portfolio resources [i.e. staffing, scheduling, employee skill and competencies]
- Managing relationships with internal & external stakeholders to achieve the desired outcome.
- Ensuring that reports are analysed & compiled accurately to provide feedback on overall portfolio performance, identified trends and action plans
- Effectively and efficiently resolve all escalated customer and operational queries
- Completion of administrative tasks timeously & accurately.
- Matric qualification
- Management related qualification [advantageous]
- RE5 Financial Services Board Qualification [advantageous]
- Outbound sales experience - Telemarketing
- 2 years experience in a supervisory role
- 2 years management experience managing a team of managers – [advantageous]
- Proven analytical, decision making ability and strong numerical & administrative skills
- Excellent communication skills [verbal, written & interpersonal]
- To be computer literate [MS Office & Intermediate Excel]
- Sound understanding & application of people management procedures [e.g. IR, coaching]
- Ability to work independently as well as within a team dynamic to drive results
- To be highly driven, motivated and display a high level of assertiveness
- Excellent time management, planning and organizational skills
- High attention to detail & ability to effectively problem solve
-
The Foschini Group Parow, South Africa**Job ID**:15559**Position Type**:Full-Time**Job Function**:Financial Services / Analytics**Workplace Type**: · **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: · **Assistant Operations Manager** ...
-
Sales Development Representative
7 hours ago
INFUSEmedia Cape Town, South AfricaYou will work with TM agents providing extra support and training, develop new processes, and maintain strong relationships within your team of agents. To succeed, you need to look at the big picture and spot potential improvements as they come. Since you are in charge of a compa ...
-
Call Centre Team Leader
1 day ago
Crescent Lifestyle PTY LTD Cape Town, South Africa**Requirements**: · - Proven experience in call centre management, with a focus on sales and team leadership · - Strong sales background with a track record of meeting or exceeding sales targets · - Excellent communication, coaching, and mentoring skills · - Ability to generate l ...
-
Associate Sales Consultant- Outbound
7 hours ago
BlueBridge One Cape Town, South Africa**Associate Sales Consultant** · **Location: Office Based - Cape Town** · **Job type: Full-time Permanent** · ❖ Are you looking for a role where you have the platform to build long-term trusted customer relationships, and be at the cutting edge of technology improvements and busi ...
-
Sale Representative Payroll Software
1 day ago
Exclusively Remote Cape Town, South Africa**Inside Sales Representative** · Are you driven by the art of sales, thriving in a dynamic and rapidly expanding environment? · Must be passionate about sales, thrive in a fast-paced and growing environment · **Responsibilities**: · Conduct outbound cold calls to potential Payro ...
-
Sales Executive
1 day ago
Empact Group Cape Town, South AfricaThe successful incumbent will be responsible for sales of the company's Cleaning, Hygiene & Pest Control services, while ensuring consistent, profitable growth in sales revenues. · **Education and Experience required**: · - Minimum of 3 years' experience in Service Industry - pre ...
-
Event Planning Executive
7 hours ago
Marriott International, Inc Cape Town, South Africa**Job Number** · **Job Category** Food and Beverage & Culinary · **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · ** ...
-
Team Leader: Telemarketing
1 day ago
Homechoice Southern Suburbs, South AfricaWhat you will love doing in this role · Drive sales objectives and revenue targets · - Ensure that the team achieves the agreed revenue targets · - Drive the teams efficiency targets · - Ensure weekly call monitoring and coaching targets are achieved · Drive operational and quali ...
-
Outbound Call Centre Agent
1 day ago
Online Financial Advisor Century City, South AfricaWe are looking for individuals with (Outbound) Call Center Sales agents. · Cartrack / Matrix experts with Outbound experience. · **Requirements**: · - Manage large amounts of outbound calls in a timely manner · - Follow communication "scripts" when handling different topics · - S ...
-
Call Centre Agent
1 day ago
Online Financial Advisor Century City, South AfricaWe are calling all experienced call centre agents to join our WINNING team,we are recruiting on our Cartrack campaign. · **Requirements**: · - Manage large amounts of outbound calls in a timely manner · - Follow communication "scripts" when handling different topics · - Seize opp ...
-
Call Centre Delivery Manager
7 hours ago
Job Tool Kit Grassy Park, South AfricaThe Delivery Manager (Telemarketing & Performance) takes ownership of the day to day client programme to ensure efficient and effective delivery of telmarketing campaigns. · They are responsible for mentoring and motivating a team of between Delivery Execs, delivering and maintai ...
-
Assistant Operations Manager: Insurance
1 day ago
The Foschini Group Parow, South Africa**Job ID**:15558**Position Type**:Full-Time**Job Function**:Financial Services / Analytics**Workplace Type**: · **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: · **Assistant Operations Manager** ...
-
Telemarketing Team Leader: Insurance
1 day ago
The Foschini Group Parow, South Africa**Job ID**:17338**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: · **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: · **Telemarketing Team Leader: Insurance** · **A chal ...
-
Sales Operations Manager
1 day ago
The Foschini Group Parow, South Africa**Job ID**:17997**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: · **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: · To manage the Telemarketing Contact Centre responsi ...
-
Operations Coordinator: Publishing
1 day ago
The Foschini Group Parow, South Africa**Job ID**:18241**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: · **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: · **Operations Co-ordinator: Telemarketing** · **A ch ...
-
Telemarketing Team Leader
16 hours ago
Jobking Cape Town, South Africa Full timeLocation: Cape Town · Type: Permanent · Reference: #1808317 · Company: Datafin Recruitment · Environment: · An innovative Financial Services company in Cape Town seeks a telemarketing team leader to join their team. The main purpose of this role is to manage a team of +/- 15 cont ...
-
New Business Loans Telemarketing Team Leader
4 hours ago
Jobking Cape Town, South Africa Full timeEmployer: Star Personnel · N/Subs. Market related salary + ben. Requires person to manage a team in a Contact Centre in order to enable productivity and objectives in the Loans Telemarketing team in order to maximise results. Shift work will be required in line with the Telemark ...
-
Sales Representative
1 day ago
LMP RECRUIT Cape Town, South AfricaMatric coupled with 5 years' Sales/Rental experience in the Earth Moving Equipment/Road Machinery industries · Heavy machinery product or technical knowledge · Basic financial knowledge · Good customer and communication skills cold calling, general customer liaison · High energy ...
-
Team Leader: Publishing
4 hours ago
TFG Financial Services Cape Town, South Africa Full timePosition Description: · Telemarketing Day Team Leader: Publishing · A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of sales agents in a fast paced and dynamic working environme ...
-
key account sales manager
4 hours ago
Crayon Cape Town, South Africa Full timeAPPLY DIRECTLY VIA CRAYON HERE: · How you'll role · As the Key Account Sales Manager, you will be the driving force behind the success of your campaigns. You will be given full autonomy and accountability to run your campaigns as if they were your own business. This means that y ...
Assistant Operations Manager: Telemarketing - Cape Town, South Africa - TFG Financial Services
Description
Position Description:
Assistant Operations Manager: Telemarketing
A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of supervisors in a fast paced and dynamic working environment. This individual should be dynamic, pro-active, and display exceptional operational leadership skills.
Your responsibilities would include:
The ideal candidate will need:
Flexible to work on Saturdays.
Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.