Operations Coordinator: Publishing - Parow, South Africa - The Foschini Group

The Foschini Group

Verified Company

Parow, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job ID:18241
Position Type:

Full-Time
Job Function:Call Centre
Workplace Type:

Division:

TFG Financial Services
Province:Western Cape
Location:Cape Town North
Suburb:Parow (Parow)Position Description:

Operations Co-ordinator: Telemarketing

A challenging position exists within the Financial Services Contact Centre for a self-motivated and assertive individual to lead, manage and coach a group of Team Leaders in a fast paced and dynamic working environment. This individual should be dynamic, pro-active, and display exceptional operational leadership skills.

Your responsibilities would include:

Ensuring that monthly deliverables and KPI's are met by managing your team to achieve sales targets in line with the Brand(s) product requirements.
Ensuring adherence to agreed quality benchmarks in line with compliance standards & legislative requirements.
Ensuring the Operations and relevant supporting processes and procedures are effectively implemented, monitored and maintained.
Effective management and coordination of individuals to ensure optimum people productivity by adhering to all the relevant people management processes
Drive recognition and motivation activity in the department to maintain staff motivation and retention
Optimise the operations productivity by effectively planning and coordinating relevant staffing resources [i.e. staffing, scheduling, coaching, performance audit packs]
Managing relationships with internal stakeholders to achieve the desired outcome.
Monitoring teams performance and identifying trends and action plans for improvement
Effectively and efficiently resolve all escalated customer and operational queries
Completion of administrative tasks timeously & accurately.
Matric qualification
Management related qualification [advantageous]
Part or full qualification that is recognized by the Financial Services Board [advantageous]
RE5 Financial Services Board Qualification [advantageous]
Be willing to commit to continuous learning
3 year contact centre experience [outbound sales environment advantageous]
2 years management experience managing a team of managers [advantageous]
Excellent communication skills [verbal, written & interpersonal]
To be computer literate [MS Office & Intermediate Excel]
Ability to work independently as well as within a team dynamic to drive results
To be highly driven, motivated and display a high level of assertiveness
Excellent time management, planning and organizational skills
High attention to detail & ability to effectively problem solve
To influence & persuade team leaders and agents
To meet deadlines/targets in a pressurised environment

**Flexible to work on Saturdays.