Assistant Operations Manager: Insurance - Parow, South Africa - The Foschini Group

The Foschini Group

Verified Company

Parow, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job ID:15558
Position Type:

Full-Time
Job Function:Financial Services / Analytics
Workplace Type:

Division:

TFG Financial Services
Province:Western Cape
Location:Cape Town North
Suburb:Parow (Parow)Position Description:

Assistant Operations Manager:

Telemarketing**
A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of supervisors in a fast paced and dynamic working environment.

This individual should be dynamic, pro-active, and display exceptional operational leadership skills.

Your responsibilities would include:

Ensuring that monthly sales targets and KPI's are met by managing the portfolio to achieve the team's & shifts targets in line with the Brand(s) product requirements
Maintaining and enhancing the portfolio compliance standards & legislative requirements and ensure adherence to agreed quality benchmarks
Ensuring the Telemarketing and relevant supporting strategies are effectively implemented, monitored and maintained.
Effective management and coordination of individuals to ensure optimum people productivity by adhering to all the relevant people management processes
Drive recognition and motivation activity in the department to maintain staff motivation and retention
Optimise the portfolio's productivity by effectively planning and coordinating relevant portfolio resources [i.e. staffing, scheduling, employee skill and competencies]
Managing relationships with internal & external stakeholders to achieve the desired outcome.
Ensuring that reports are analysed & compiled accurately to provide feedback on overall portfolio performance, identified trends and action plans
Effectively and efficiently resolve all escalated customer and operational queries
Completion of administrative tasks timeously & accurately.
Matric qualification
Management related qualification [advantageous]
RE5 Financial Services Board Qualification [advantageous]

Outbound sales experience

Telemarketing
2 years experience in a supervisory role
2 years management experience managing a team of managers [advantageous]
Proven analytical, decision making ability and strong numerical & administrative skills
Excellent communication skills [verbal, written & interpersonal]
To be computer literate [MS Office & Intermediate Excel]
Ability to work independently as well as within a team dynamic to drive results
To be highly driven, motivated and display a high level of assertiveness
Excellent time management, planning and organizational skills
High attention to detail & ability to effectively problem solve

**Flexible to work on Saturdays.