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    Team Leader: Publishing - Cape Town, South Africa - TFG Financial Services

    TFG Financial Services
    TFG Financial Services Cape Town, South Africa

    4 days ago

    Default job background
    Full time
    Description

    Position Description:

    Telemarketing Day Team Leader: Publishing


    A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of sales agents in a fast paced and dynamic working environment.

    Your responsibilities would include:


    • Achievement of the team's targets/KPI's in line with the Brand(s) product requirements.

    • Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.

    • Managing relationships with internal & external stakeholders to achieve the desired outcome.

    • Consistent focus & improvement of client service delivery.

    • Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.

    The ideal candidate will need:


    • Matric qualification

    • Management related qualification [advantageous]

    • RE5 Financial Services Board Qualification [advantageous]

    • 2 years management experience

    • Be willing to commit to continuous learning

    • Relevant sales experience

    • To be computer literate [MS Office & Intermediate Excel]

    • Sound understanding & application of people management procedures [e.g. IR, coaching]

    • Ability to work independently as well as within a team dynamic

    • To be highly driven & motivated

    • Excellent communication skills [verbal, written & interpersonal]

    • Strong analytical & numerical ability

    • High attention to detail & ability to effectively problem solve

    • To influence & persuade the relevant stakeholders

    • To meet deadlines/targets in a pressurised environment


    Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

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