Telemarketing Team Leader: Insurance - Parow, South Africa - The Foschini Group

The Foschini Group
The Foschini Group
Verified Company
Parow, South Africa

4 days ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Job ID:17338
Position Type:

Full-Time
Job Function:Call Centre
Workplace Type:

Division:

TFG Financial Services
Province:Western Cape
Location:Cape Town North
Suburb:Parow (Parow)Position Description:

Telemarketing Team Leader:
Insurance

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of Insurance sales agents in a fast paced and dynamic working environment.
***
Your responsibilities would include:***:

  • Achievement of the team's targets/KPI's in line with the Brand(s) product requirements.
  • Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
  • Managing relationships with internal & external stakeholders to achieve the desired outcome.
  • Consistent focus & improvement of client service delivery.
  • Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.
***:

  • Matric qualification / NQF Level 4 Qualification
  • Management related qualification [advantageous]
  • Part or full qualification that is recognized by the Financial Services Board
  • RE5 Financial Services Board Qualification [advantageous]
  • 2 years management experience
  • Be willing to commit to continuous learning
  • Relevant sales experience
  • To be computer literate [MS Office & Intermediate Excel]
  • Ability to work independently as well as within a team dynamic
  • To be highly driven & motivated
  • Excellent communication skills [verbal, written & interpersonal]
  • Strong analytical & numerical ability
  • High attention to detail & ability to effectively problem solve
  • To influence & persuade the relevant stakeholders
  • To meet deadlines/targets in a pressurised environment
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