Sales Operations Manager - Parow, South Africa - The Foschini Group

The Foschini Group

Verified Company

Parow, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job ID:17997
Position Type:

Full-Time
Job Function:Call Centre
Workplace Type:

Division:

TFG Financial Services
Province:Western Cape
Location:Cape Town North
Suburb:Parow (Parow)Position Description:
To manage the Telemarketing Contact Centre responsible for Publication products.

This includes the achievement of operations KPI's and sales targets, adherence to compliance, risk and cost management as well as effective performance and people management within the environment.

1.

Operations Management:

To manage actual monthly performance against targets set for sales and operational KPI's and analyse areas of opportunity and trends within the portfolio.

2.

Budget Management:
To optimize the department's budget and efficiencies by managing expenses within budget/projections in a cost effective way.

3.

Relationship/Stakeholder Management:
To build and maintain relationships with relevant stakeholders (internal and external).

4.

People Management:
Effective people management to ensure optimal resource allocation, service delivery and high employee performance.

5.

Risk Management:

Continually monitor and improve the overall performance of the business by identifying and managing risks through effective control measures.

6.

Legislative Compliance:
Responsible for overall compliance in line with relevant legislation (e.g. FAIS, CPA, POPI, NCA, TCF etc.) to minimise compliance risk.

Requirements: