Key Account Manager - Roodepoort, South Africa - Blue Oak Personnel

Blue Oak Personnel Roodepoort, South Africa

1 hour ago

Description

Duties & Responsibilities

Client Relationship Management:

Build and maintain relationships with key clients and consultants.
Set meetings up for external sales and maintain feedback.
Regularly communicate to understand their needs and expectations.
Be the main contact for inquiries and issues.
Work with teams for seamless service and problem-solving.

Account Strategy and Development:

Create strategies for client satisfaction and business growth.
Identify upselling opportunities.
Stay informed about market trends and feedback for strategy refinement.

Solution Customization and Consultation:

Analyze and offer tailored logistics solutions.
Work closely with consultants for business and revenue growth.
Provide logistics expertise.

Problem Solving and Issue Resolution:

Promptly address client and consultant concerns.
Collaborate for innovative solutions.

Performance Tracking and Reporting:

Monitor KPIs related to client accounts and consultant engagement.
Report on performance, achievements, and improvement areas.

Key Performance Indicators (KPIs):
1. Client and Consultant Satisfaction: NPS, CSAT, repeat business, consultant revenue growth.
2. Revenue Growth: Increase in key account revenue, upselling, consultant revenue growth.
3. Operational Efficiency: On-time delivery, reduced transit time, successful issue resolution.
4. Communication and Responsiveness: Response time, proactive outreach frequency.
5. Independent Consultant Engagement: Consultant service percentage, satisfaction, new business
opportunities.
6. Problem Resolution: Issue resolution time, escalation rate.
7. Team Collaboration: Internal team feedback.
8. Market Insight: Sharing market insights, identifying new opportunities.

Desired Experience & Qualification

Qualifications:
- Proven experience in key account management, preferably in logistics or related fields.
- Strong communication and relationship-building skills.
- Ability to strategize, solve problems, and provide customized solutions.
- Team collaboration and market analysis capabilities.

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